Customer Service Representative (Contingent) - 7x7 - Houma, LA

Bristow Group • Houma, LA

113d

About The Position

The Customer Service Representative (Contingent) position involves a variety of duties aimed at ensuring smooth operations at the base. Responsibilities include setting up the waiting area, answering phones, maintaining excellent customer service, coordinating outbound aircraft, and managing passenger manifests. The role requires effective communication with passengers and staff, as well as administrative tasks such as logging flights and managing supplies.

Requirements

• Must be proficient in Word, Excel, and Outlook.
• Must adhere to dress code/appearance policy stated in the Bristow Group Handbook.
• Aviation background preferred.
• Must be organized and be able to work effectively as a team with a large and varied workload.
• Must maintain valid Driver's License and physically be able to drive a company vehicle as required.
• Must be able to travel as required by Bristow Management.

Responsibilities

• Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets.
• Answer phones promptly and professionally.
• Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner.
• Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable.
• Coordinate all outbound aircraft.
• Manifest and check identification for all inbound and outbound passengers through TSA list when needed.
• Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info.
• If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON.
• If applicable, flight-follow when aircraft cannot get through to Operations.
• Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations.
• Maintain a log of all daily flights.
• Gather flight logs from the previous day. Check the times for accuracy and make sure all other pertinent information is correct.
• Add flight information to daily flight logs. Make copies and create base files to hold for two months.
• Mail the originals to the Accounting Department every third day.
• Gather and sort all incoming mail and faxes.
• Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages.
• Email daily aircraft status at the end of each day after confirming status with the Lead AMT.
• Email hotel and rental car logs every Friday.
• Keep a log of all mechanical delays on contracted aircraft and email every day.
• Keep a log of the number of passengers traveling outbound each day.
• At the closing of the day, make sure the manifest/sign-in sheets are ready for the next morning.
• At closing, do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day.
• If applicable, loading baggage and cargo onto and off of aircraft.
• Any other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Air Transportation