Customer Service Representative (Concierge)

FERGUSON•Knoxville, TN

2d•$15 - $18

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization. Schedule: Monday-Friday 7am-4pm plus 1 Saturday every 6 weeks

Requirements

Strong written and verbal communication skills with ability to communicate across all levels of the organization
Ability to handle a fast-paced call center environment highly preferred
Be well organized, detailed, and have time-management skills
Display a high level of integrity and professionalism
Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

Responsibilities

Receive inbound phone calls and dispatch calls to the appropriate department
Resolve customer problems and refers problems to appropriate department when appropriate
Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
Participate in meetings and communicate any concerns to management
Make sure to follow all policies, rules, regulations, and procedures
Perform other duties or functions as requested by management