Customer Service Representative – Concierge Service Team - Freedom Fertility
About The Position
As a Customer Service Representative – Concierge Service Team at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. You will ensure process efficiency by working with both patients and physicians to coordinate fertility plans and medications, owning the patient experience through resolving customer issues and ensuring 100% follow-up. You will also pay attention to detail by accurately obtaining and entering patient information, including shipping, insurance and payment information, and be a team player by communicating with colleagues in different departments to handle orders in a timely manner.
Requirements
- An empathetic and fun-loving personality with a few good jokes on the ready.
- Minimum of 1 year of experience in a customer service position.
- High School Diploma or GED required.
- Excellent customer service, organization and time management skills.
- Strong attention to detail, accuracy, and quality.
- Excellent communication skills; written and verbal.
- PC skills including knowledge of Microsoft Office Suite and Internet.
- Willingness to work a flexible schedule.
- For permanent work from home, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Responsibilities
- Work with both patients and physicians to coordinate fertility plans and medications.
- Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
- Accurately obtain and enter patient information, including shipping, insurance and payment information.
- Communicate with colleagues in different departments to handle orders in a timely manner.
- Assist in finding emergency same-day medications.
- Setting up couriers from Freedom and local pharmacies.
- Set up reships along with same-day medication needs.
- Inform patients of any carrier delays.
Benefits
- Health coverage effective day 1 (including medical, dental, vision)
- Holiday, PTO and OT pay
- 401K with company match
- Tuition Assistance
- Fun, friendly and unique culture – bring your whole self to work every day!
- Comprehensive range of benefits, with a focus on supporting your whole health.
- Well-being and behavioral health programs
- Company paid life insurance
- A minimum of 18 days of paid time off per year
- Paid holidays
- Eligible to participate in an annual bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
