Customer Service Representative- College Student Opportunity

Sentry Insurance • Stevens Point, WI

224d • Remote

About The Position

Would you like a part-time job working in a fun and supportive environment? Are you an efficient multi-tasker with great phone skills and enjoy helping others? Sentry is offering a great opportunity for UW-Stevens Point and Mid-State students to partner their ongoing education with well-compensated job all while actively enrolled in college. Our part-time program is designed to provide you with the opportunity to gain valuable experience. As a Call Center Representative, you will play a critical part in providing services to insureds, claimants, and others relating to the 'First Notice of Loss' reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims. New Hires coming to us will receive a $1000 Sign-on Bonus: $1500 Sign-On Bonus for Bilingual. This role is planned to begin August 2025 for the Fall 2025/Spring 2026 school year.

Requirements

• Must be enrolled at UW-Stevens Point or Mid-State Technical College
• Must have 2-6 semesters left before graduation upon start date
• Available for 15-20 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
• Ability to work in a team atmosphere
• Strong punctuality and dependability
• Solid verbal and written communication skills
• Spanish-speaking bilingual skills a plus- with additional compensation
• This position is required to train full-time (40 hours a week, in person) for the first 14 days

Responsibilities

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities

Benefits

• Flexibility through a scheduled Hybrid work model
• Meal Subsidy available for associates who report to an office
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree