Customer Service Representative - Collections

Ford • Nashville, TN

5d

About The Position

Provide account support to identify solutions for customers with payment delinquencies. Perform skip-tracing and collection duties to determine customer contact information and make account payments current. Navigate through a variety of system applications while speaking with customers directly. Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit. Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing) Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.). Established and active employee resource groups

Requirements

• High School Diploma or equivalent combination of relevant education and experience.
• Strong communication and organizational skills (oral and written).
• Sales and negotiation skills to get commitments from customers.
• Strong time management and follow-up skills.
• Experience in automotive finance industries.
• Proficiency PC and typing skills, i.e. Excel and Word
• Initiative and ability to multi-task and problem-solve independently.
• Independent and logical thinking to make fact-based decisions.
• Interpersonal skills to work successfully in a large group.
• Integrity, dependability, self-motivation, and drive to learn and improve.
• Able to work a 40-hour work week plus overtime.
• Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.
• 2+ years of Collections experience

Responsibilities

• Provide account support to identify solutions for customers with payment delinquencies.
• Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
• Navigate through a variety of system applications while speaking with customers directly.
• Find solutions to bring accounts current.
• Remain empathetic and emotionally resilient when determining the best solution for the customer
• Maintain a professional demeanor
• Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees