Customer Service Representative (Collections)

Capital Waste Services•Columbia, SC

21h•Onsite

About The Position

Do you have excellent Customer Service skills and Collections experience? If so, then we have the job for you! CWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, and Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout our footprint. If you are passionate about helping others and seeking a challenging and interesting position, apply today! The Customer Service Rep will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion. POSITION SUMMARY: Respond to and resolve customer service inquiries, requests or complaints; work directly with sales personnel to maintain customer accounts as necessary.

Requirements

Education: High School Diploma, GED and/or equivalent work experience
Years of Experience: One year of Collections and Customer Service experience
Excellent customer services skills
Basic customer skills required for inputting and retrieving data
Strong written and verbal communication skills
Ability to handle multiple tasks
Ability to work effectively with others in a team environment
Problem solving and conflict resolution
Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management
Ability to use a computer and related devices, such as keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation
Possess speaking skills and hearing ability to interact with customers on the telephone

Nice To Haves

Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment
Language: Proficient in speaking English

Responsibilities

Respond effectively and courteously to customer service inquiries, requests or complaints.
Return all customer calls in a timely manner
Notify the appropriate personnel to handle the customer's problems and concerns
Research and resolve issues in a timely manner
Review daily reports with the Customer Service Manager/Office Manager
Enter service and route data into computer for billing and route scheduling purposes
Service all Residential and/or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion
Route customers for recycling and trash pick-ups
Work closely with dispatch to ensure quality assurance
Assist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing
Maintains customer records by updating account information, logging customer concerns
Identify, assess, and resolve customers’ needs to achieve satisfaction