Customer Service Representative- Collections- Johnson City, TN

AT&T • Johnson City, TN

401d • $25,917 - $41,205 • Onsite

About The Position

The Customer Service Representative - Collections position at AT&T in Johnson City, TN, is a hybrid role that combines remote work on Mondays and Fridays with in-office responsibilities on other weekdays. This role focuses on redefining customer service by creating meaningful connections with customers, addressing their inquiries related to billing, payments, and service upgrades, while also meeting sales goals. The representative will utilize problem-solving skills and various tools to provide effective resolutions and personalized recommendations for AT&T's products and services.

Requirements

• Call center or customer service experience is required.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Ability to work onsite in one of the call centers.

Responsibilities

• Handle customer service calls related to billing, payments, plan changes, and upgrades.
• Use creative problem-solving skills to address complex customer questions and concerns.
• Navigate between multiple tools and systems to update customer accounts and maintain records.
• Provide effective and timely resolutions for customers and deliver personalized recommendations for products and services.
• Instill confidence and loyalty in customers through thoughtful listening and knowledge of AT&T's offerings.
• Resolve complex customer issues using various tools and resources, engaging with managers or support teams as needed.
• Simplify explanations of customer bills, rate plans, and features of AT&T's products and services.
• Perform basic troubleshooting on products and services when issues arise.

Benefits

• Health insurance coverage
• Dental insurance coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off
• Employee discounts of up to 50% on eligible AT&T wireless plans and accessories, AT&T Internet, and AT&T phone services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed
• Number of Employees: 11-50 employees