Chick-Fil-A Supply-posted about 1 year ago
Full-time • Entry Level
Atlanta, GA

Chick-fil-A Supply is seeking a Customer Service Representative to support its Cold Storage facilities, acting as the primary contact for Distribution customers. This role is crucial in managing the order to cash processes, ensuring timely and accurate deliveries while embodying Chick-fil-A's culture of care. The position offers a unique opportunity to contribute to a new operation within a dynamic and fast-paced environment.

  • Serve as the primary point of contact for Distribution customers and provide best-in-class customer service.
  • Gather new customer requirements and execute required onboarding activities.
  • Manage customer orders and ensure on-time, in-full order fulfillment through effective planning and communication with Distribution center teams.
  • Identify and remedy issues with customer orders, inventory, and inbound/outbound shipments.
  • Collaborate with Transportation partners to ensure adherence to loading and shipping schedules and escalate service risks appropriately.
  • Review and action Overage, Shortage & Damages exceptions.
  • Support general Accounts Receivable inquiries and exceptions, as needed.
  • Generate and report on KPIs related to distribution performance and customer experience.
  • Iterate upon and enhance new processes and reporting to increase efficiencies within Cold Storage operations.
  • High school diploma or GED required; Bachelor's degree preferred.
  • 3+ years of experience in a customer experience/service role.
  • Prior order management experience in Oracle, SAP, or similar ERP system.
  • Strong communication skills, both written and verbal.
  • High degree of organization and attention to detail.
  • Proficiency in Microsoft Office applications, including Excel and PowerPoint.
  • General understanding of EDI order and invoice transactions.
  • Bachelor's Degree in Business, Supply Chain, Engineering, or other related field.
  • Competitive salary range of $45.6K - $57.7K per year.
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