Customer Service Representative - Chimney Sweep

Max the Chimney SweepTrumbull, CT
3d$16 - $22

About The Position

Seeking an exciting opportunity that combines customer service skills with a touch of adventure? If so, Max the Chimney Sweep in Trumbull, CT is thrilled to announce a job opening for a full-time Customer Service Representative - Chimney Sweep ! Get ready to join a dynamic team where every day brings new challenges and rewards. With great perks and a competitive pay of $16 - $22/hour , you don't want to miss out on this opportunity! If you're passionate about customer satisfaction and eager to embark on an engaging career, keep reading! YOUR DAY-TO-DAY IN THIS POSITION Every day at Max the Chimney Sweep is an adventure! As the customer service guru and dispatcher extraordinaire, you are the driving force behind our operations. Each shift, you start your day by managing a flurry of incoming calls, skillfully assessing customer needs, and dispatching our expert chimney sweep technicians. With your exceptional customer service skills, you build strong relationships through open and transparent communication. When challenges arise, you maintain your composure, swiftly providing effective solutions. Your administrative prowess shines through as you keep meticulous records, ensuring accurate customer information and well-organized account documents. Your dedication to going the extra mile always makes a lasting impact, leaving customers fully satisfied and impressed by our team! MAX THE CHIMNEY SWEEP: OUR STORY At Max the Chimney Sweep, we've been providing exceptional chimney services since 1978. As a family- and faith-based business, we value customer satisfaction and strive to make a positive impact on people's lives. Our reputation for honesty, openness, and professionalism has made us an industry leader. We take pride in being experts in our field and exceeding our customers' expectations. We could not do what we do without our exceptional team. That is why we provide a family-like culture, great pay, and opportunities for advancement ! Join us and become part of a team that is passionate about making a difference!

Requirements

  • High school diploma
  • Experience in customer support or client services
  • Excellent dispatching skills
  • Superb phone and active listening skills
  • Experience with CRM systems and practices

Nice To Haves

  • Familiarity with QuickBooks would be beneficial!

Responsibilities

  • Managing incoming calls
  • Assessing customer needs
  • Dispatching chimney sweep technicians
  • Building strong relationships through open and transparent communication
  • Providing effective solutions to challenges
  • Keeping meticulous records
  • Ensuring accurate customer information and well-organized account documents

Benefits

  • family-like culture
  • great pay
  • opportunities for advancement
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