Customer Service Representative – Call Center

RADcube • Marion, IN

3d • Onsite

About The Position

We’re looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs, primarily SNAP. This role involves answering inbound phone calls, listening carefully to each caller’s concern, and providing clear helpful information.

Requirements

• High school diploma or equivalent
• Customer service or call center experience is required
• Comfortable speaking on the phone for most of the workday
• Clear communication and good listening skills
• Basic computer skills and ability to navigate multiple systems
• Reliable, punctual, and able to work in a structured environment

Nice To Haves

• Previous experience in customer support, healthcare, government services, or insurance.
• Familiarity with public assistance programs
• Bilingual skills are a plus

Responsibilities

• Answer inbound calls from individuals with questions about state benefits
• Provide basic information, guidance, and next steps based on established procedures
• Enter accurate notes during and after each call
• Follow call scripts, guidelines, and privacy requirements
• Escalate complex issues to the appropriate team when needed
• Maintain a calm, respectful, and helpful tone with every caller
• Meet daily call handling and attendance expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees