Customer Service Representative/Call Center

Pacific Lodging Supply • Ontario, CA

389d • $41,600 - $47,840

About The Position

The Customer Service Representative at Pacific Lodging Supply is responsible for managing customer interactions, processing sales orders, and building strong relationships with clients. This role involves preparing quotations, negotiating prices, and following up with customers to ensure satisfaction and repeat business. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills.

Requirements

• 3 years of customer service experience (Required).
• 3 years of call center experience (Required).
• Good verbal and written communication skills, both internal and external.
• Ability to multi-task under pressure in a fast-paced work environment.

Nice To Haves

• 1 year of negotiation experience (Preferred).
• 3 years of sales experience (Preferred).

Responsibilities

• Preparing and delivering quotations to customers.
• Taking sales orders via telephone from both repeat and new accounts.
• Negotiating prices with customers to secure sales.
• Following up with customers to build critical bonds and ensure satisfaction.
• Telemarketing both warm and cold leads to obtain new business.
• Providing pre and post sales services to enhance customer experience.
• Creating and building relationships with customers over the phone.
• Consistently following up with customers and accounts to generate repeat sales.

Benefits

• On-the-job training
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed