Customer Service Representative (Call Center Environment)

City of Odessa (TX) • Odessa, TX

328d

About The Position

The Billing & Collection department is seeking a Customer Service Representative to provide assistance to the public regarding City services. This position operates under basic supervision and is responsible for delivering prompt, courteous, and accurate service to customers with billing inquiries, requests for information, concerns, and complaints. The role is essential in maintaining positive customer service relations and supporting the operations of the department with regular attendance. The representative will also be responsible for maintaining account records, issuing work orders, and ensuring compliance with City policies while demonstrating cooperative behavior when interacting with the public and City staff.

Requirements

• High School diploma or GED required.
• Two years of customer service experience required.
• Knowledge of principles of accounting, record keeping, and records management.
• Proficiency in business and personal computers, and accounting software applications.
• Skill in entering numerical data into a computer system with skill and accuracy.
• Ability to resolve customer service problems.
• Establishing and maintaining cooperative working relationships with City employees.
• Effective verbal and written communication skills.

Responsibilities

• Provides prompt, courteous, and accurate service to the public with billing questions, requests for information, concerns, and complaints.
• Maintains account records and issues work orders; performs duties within scope of authority and training, and in compliance with City policies.
• Supports the departmental operations with regular and timely attendance.
• Demonstrates courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information.
• Performs other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED