Customer Service Representative, Bilingual Spanish

The Wonderful Company•Paragould, AR

2d•Hybrid

About The Position

Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, Bilingual Spanish, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Paragould, AR office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Paragould, AR.

Requirements

Education: High School Diploma or equivalent is required
Fluent in English and Spanish
Strong written and oral communication skills
Ability to make decision with little direction
Strong attention to detail
1-2 years Customer Service/Call Center experience
Basic math skills
Ability to speak clearly in a well-modulated voice using good diction
Typing 25 WPM/ net minimum
Knowledgeable in basic computer skills
Must be able to work extended hours (overtime as requested) to meet company deadlines
Flexibility. Shift requirements may change based on department needs and company programs
Holiday time off may be limited due to increased order volume

Responsibilities

The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop.
Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.
You'll assist our member florists with their questions, requests, product purchases, and problems.
Incoming calls may include, but are not limited to the following:
Flower Orders
Product Orders
Directory Orders and Changes
Credit Card Product and Equipment Orders
Credit Card Equipment Troubleshooting
Customer monthly statements
Web Hosting
Additional duties as needed

Benefits

Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.