Customer Service Representative - Bilingual Spanish (Public Service Representative 3)

State of Oregon

96d • $3,429 - $4,622

About The Position

Would you enjoy working on a collaborative and inclusive team that encourages diverse perspectives? Do you have a passion for helping the Spanish speaking community? Are you energized by engaging with people and helping them obtain the information they need? If you have the desire to provide excellent customer service to the public and your coworkers, then we encourage you to apply and become a part of our Administrative Services Team. Our mission... To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses. This position is with the Workers' Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system. This position is represented by the Service Employees International Union (SEIU).

Requirements

• Two years of experience in customer service.
• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
• Spanish bilingual skills are required for this position.

Nice To Haves

• Reception or front desk related experience.
• Telephone customer service experience.
• Experience with administrative tasks e.g. scheduling meetings, taking meeting minutes, and data entry.
• Strong organizational skills.

Responsibilities

• Serve as the front line first point of contact for the public, handling telephone and in-person inquiries relating to the Workers' Compensation Division and DCBS Director’s office.
• Provide administrative support to WCD program areas by performing general office tasks and duties.
• Conduct electronic system specific research.
• Interact with internal and external customers and stakeholders through web based and telephonic means.
• Perform general clerical support.

Benefits

• Rewarding work in a productive and creative environment.
• Colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees