Customer Service Representative (Bilingual in Spanish Required) - Las Vegas, NV

A.P. Moller - Maersk

76d • $18 - $19

About The Position

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will interview customers and record interview information via data by performing the following duties.

Requirements

• One year of experience in a customer service-based setting handling incoming calls and emails, utilizing troubleshooting and problem-solving skills to provide resolution.
• Experience with Microsoft Office Suite, specifically Word, Excel, and Outlook.
• Bilingual: Spanish.

Responsibilities

• Assist customers with requests and inquiries via email, phone, and in person and receive orders for account.
• Supervise assigned accounts.
• Deliver Customer expectations.
• Complete contract forms, determine charges for services requested, communicate changes with accounts and ensure orders and changes are properly executed.
• Solicits sale of new or additional services.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Committed to meeting current and future expectations and requirements of customers and resolving customer issues that arise.
• Provide input and complete freight bills.
• Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment.
• Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met.
• Compile and submit accurate, regular, and timely reports as requested.
• Provide customer statistics regarding shipments via email or through verbal transmission.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
• Report and document any irregularities to management immediately.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees