Customer Service Representative - Behavioral Health

CVS Health • Lansing, MI

406d • $35,360 - $59,197 • Remote

About The Position

The Behavioral Health Customer Service Representative at CVS Health plays a crucial role in providing advocate care to members, guiding them through their benefits, and ensuring they have a clear understanding of their claims and available resources. This fully remote position emphasizes building emotional connections with members to champion their health needs and deliver personalized support.

Requirements

• 1 to 3 years of customer service experience within a call center atmosphere.
• High school diploma or GED.

Nice To Haves

• Previous behavioral health experience.
• Medical or insurance background.
• Associates degree.

Responsibilities

• Guide members through their plan of benefits, Aetna policy, and procedures.
• Create emotional connections with members by understanding and engaging them fully.
• Build trusting and caring relationships with members to understand their needs.
• Anticipate customer needs and provide proactive support.
• Review member claim history to track benefit maximums and coinsurance/deductible accurately.
• Perform financial data maintenance as necessary.
• Explain members' rights and responsibilities in accordance with their contracts.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED