Customer Service Representative (Auburn, WA)

Wilbur-Ellis • Auburn, WA

298d • $20 - $26

About The Position

This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.

Requirements

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text))
• Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes, and speaks the English language fluently

Responsibilities

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner
• Document and process product use recommendations as required
• Utilizing JDE, enter and process customer's orders as requested
• Submit and code bills and invoices to our AP department for payment
• Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs
• Conduct monthly inventory cycle counts and annual full inventory reconciliations
• Assist Sales Team in accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
• Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files
• Assist other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
• Support Sales and/or Operations Manager as requested

Benefits

• Vacation
• Holidays
• Health insurance
• Dental insurance
• Vision insurance
• Mental health benefits
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: High school or GED