Customer Service Representative - Anderson SC Office

Park National Bank • Anderson, SC

403d

About The Position

The Customer Service Representative at Park National Bank is responsible for providing exceptional service to customers and bank associates while adhering to the bank's standards. This role involves account origination, retention, and maintenance, as well as processing customer requests and inquiries. The representative will also promote digital product adoption and assist with branch operations, ensuring compliance with bank policies and delivering a high level of service.

Requirements

• High School diploma or equivalent required.
• Four or more years teller experience preferred.
• Strong familiarity with Bank and branch functions, policies and procedures required.
• Interpersonal/Customer Service Skills.
• Written and Verbal Communication skills.
• Ability to understand and follow directions.
• Adaptable to change.
• Basic Computer Skills.
• Ability to build collaborative relationships.
• Ability to work as part of a team.
• Organizational Skills/Detail Oriented.
• Problem/Situation Analysis skills.
• Technical Expertise.

Responsibilities

• Serve customers, prospective customers and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
• Responsible for customer and account origination, retention and maintenance, including Retail Deposit Accounts and Digital Products.
• Process customer requests and respond to inquiries made by phone, virtually, in person or digitally.
• Execute retail banking initiatives through consultative relationship management.
• Act as an advocate for digital product adoption for customers and internal support for branch associates.
• Cross sell products and services and perform related clerical functions.
• Assist Branch Management with daily Branch Operations duties such as pulling customer reports and gathering data.
• Make product referrals to other Lines of Business and subject matter experts.
• Complete ongoing product knowledge and sales-oriented training to sustain broad base of product, service and sales knowledge.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED