Customer Service Representative and Production Manager

A to Z Media•New York, NY

1d•Hybrid

About The Position

A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services. For over 30 years, the company has been committed to delivering exceptional customer service, high-quality products, and competitive pricing for its global clientele. They work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Clients range from indie labels and branding agencies to distributors and Fortune 500 companies. A to Z Media prides itself on being a true partner in bringing creative visions to life. This is an opportunity to join a growing, creative, high-performance, and fun company integrated with music and other creative industries. The ideal candidate is a problem solver, hands-on, and willing to tackle any challenge, no matter how large or small.

Requirements

Client-focused and quality-obsessed
Proactive not reactive
A problem solver
A great communicator
A great collaborator
Enthusiastic and self-motivated
Detail oriented and organized
Able to project manage and see a project through from start to finish
Able to work well under pressure
Not afraid to learn new things
Excellent organizational skills including in-box management
Excellent time management skills
Excellent phone manner and people skills
A team player attitude
Knowledge of Microsoft Office
Knowledge of Google Suite

Nice To Haves

A love of music

Responsibilities

Work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service
Working with internal art department trafficking jobs through design/proofing stage
Issuing purchase orders to all vendors, both domestic and international
Trafficking all projects through print, manufacturing and delivery to final destination
Communicating on a regular basis with the client as to the status of their projects
Communicating via phone, email, zoom, etc., both domestic and international
Maintaining an accurate production schedule and generate weekly status reports for clients
Navigate internal schedules for domestic and international projects
Correctly invoicing clients and ensuring that all billable parts are included
Liaise with in-house Sales personnel as and when necessary
Additional duties and responsibilities as assigned