Customer Service Rep, Agricultural Technology- The Toro Company

The Toro Company • Abilene, TX

15d • $18 - $19 • Onsite

About The Position

Customer Service Representative, Agriculture Technology - The Toro Company Who Are We? The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. Toro's National Support Network (NSN) was founded in 1991 s the first dedicated customer support network in the irrgation industry. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company - Agricultural Division the best place in Abilene, TX to build a career. Your Opportunity: This Customer Service Representative was created to be the sole end-user support for advanced technology products within the AG department. This position is solely responsible for activating and renewing Tempus and Transpira products (cell data accounts) as well as support the product, websites and corresponding mobile apps for the AG end users and dealers. They will be responsible for customer feedback directly to product development, marketing and the liaison between the dealers and AG billing to ensure payment for the cell data being used by our products. They will also work directly with our third-party vendors (Solem and Treetoscope) to provide support for the AG products. Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa , regardless of expiration date, now or in the future. Work Location: This opportunity is based out of Abilene, Texas. Candidates should prepare for 5-days on site.

Requirements

• Experience: At least one (1) to three (3) years in a phone/headset, customer support environment.
• Education: Bachelor’s degree preferred in a technical discipline or equivalent experience in related industry.
• Language Skills: Fluent English and Spanish preferred.
• Skills: Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport-building skills
• Patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic troubleshooting skills
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• Expertise in customer support.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or service
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies

Benefits

• competitive salary
• an affordable and top tier medical/dental/vision plan
• 401k
• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Location – Conveniently located in Abilene, TX. Candidates should prepare for 5-days on site.
• Competitive Salary – A reasonable pay range for this role is $18.00 - $18.50 per hour. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.
• If you need to, you can access your pay early with the One@Work app, formerly the Even app.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees