Customer Service Representative - Afternoon Shift

XPO Logistics • Plainfield, IN

111d • $21

About The Position

As a Customer Service Representative at XPO, you will be responsible for assisting customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions. You will bill shipments according to applicable tariffs and pricing agreements, recognize and resolve documentation errors, and perform general clerical duties such as answering and directing phone calls, filing, data entry, and billing. Additionally, you will process over, short, and damaged freight and related documentation for customer resolution. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery.

Requirements

• 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends

Nice To Haves

• Transportation experience
• Excellent verbal and written communication skills

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Benefits

• Pay starts at $21.46
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What This Job Offers

• Job Type: Full-time
• Industry: Truck Transportation