Customer Service Representative Administrator - US Remote

Motorola Solutions • Kearney, NH

6d • $40,000 - $45,760 • Remote

About The Position

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed; all of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.

Requirements

• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• 2+ years Customer Service and Account Management experience.
• High School Diploma or GED.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Nice To Haves

• 2+ years experience with collateral repossession preferred
• Collections/Credit experience would be beneficial
• High level of experience using G-Suite, MS Office and related applications

Responsibilities

• maintaining account orderliness
• ensuring a field agent is assigned to each account
• updating designated accounts with new information received from the client
• communicating any escalated information to the client or supervisor as needed
• facilitate the successful recovery of assigned collateral
• demonstrating basic product and service knowledge
• initiating required actions as needed

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees