Customer Service Representative - Accredo - Remote

Express Scripts • Jacksonville, FL

278d • Remote

About The Position

Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

Requirements

• High School Diploma or equivalent required.
• 1+ years of customer service experience.
• Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
• Ability to excel in a high-volume call center environment.
• Strong communication skills, both written and verbal.
• Organized with excellent time-management abilities.
• Customer-oriented with the capacity to adapt to various patient perspectives.
• Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.

Responsibilities

• Assist patients and prescribers through inbound/outbound phone calls or web support.
• Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
• Serve as a liaison between patients and internal expert teams.
• Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.
• Maintain high call volume productivity, handling an average of 30-50 calls daily.
• Adhere to scheduled work hours and meet performance metrics.

Benefits

• Comprehensive training.
• Career development opportunities.
• Supportive virtual environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED