Customer Service Representative - 90030546 - Wilson

Amtrak • Wilson, NC

344d • $28 - $37

About The Position

As a Customer Service Representative at Amtrak, you will be responsible for providing superior customer service to passengers from behind the ticket counter or on the station floor or platform. Your role will involve greeting and assisting passengers, ensuring their comfort, and providing information about schedules, fares, and other travel-related inquiries. You will also handle ticketing processes, manage baggage, and perform janitorial duties as needed.

Requirements

• Proficient with baggage and express operations.
• Ability to lift items weighing up to 50lbs.
• Skilled in processing all types of Amtrak tickets and understanding tariffs.
• Qualified in the operation of Arrow, RailRes/Stars, and QuikTrak.
• Familiar with the Passenger Information Display System.
• High School Diploma or GED.

Responsibilities

• Greet and service passengers, ensuring their general comfort.
• Assist customers with special needs and help with luggage and boarding trains.
• Make ticket reports and safeguard company funds.
• Maintain ticket printers and Quik-Trak machines, ensuring information racks are filled.
• Provide verbal and printed information to passengers regarding schedules, fares, and other travel details.
• Ensure timely boarding of passengers and verify ticketing and travel documents.
• Perform janitorial duties as required.
• Handle checked baggage and package express materials.

Benefits

• Health, dental, and vision plans.
• Wellness programs.
• Flexible spending accounts.
• 401K retirement plan.
• Life insurance.
• Paid time off.
• Reimbursement of education.
• Public Service Loan Forgiveness eligibility.
• Railroad Retirement sickness and retirement benefits.
• Rail pass privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rail Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees