Customer Service Representative 3

University of Miami Miller School of Medicine • Miami, FL

81d

About The Position

Family Medicine & Community Health has an exciting opportunity for a Sr.Customer Service Representative position. The incumbent receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail. This position also provides guidance to lower-level customer service staff and handles the more complex or unusual problems.

Requirements

• High school diploma or equivalent
• Minimum 2 years of relevant experience

Responsibilities

• Assists lower level customer service staff with day-to-day requests.
• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
• Researches all inquiries in order to address any issues or concerns.
• Refers concerns to other service areas/departments for follow up, as needed.
• Resolves complex and unusual problems and communicates solution or requested information to the customer.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Benefits

• medical
• dental
• tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED