Customer Service Representative (2nd Shift)

Vector Security • Warrendale, PA

111d

About The Position

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Service Representative! We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Warrendale, PA (In-Office) The work schedule for this position is Wednesday - Sunday, 3:00 PM - 11:00 PM EST.

Requirements

• High School Diploma or Equivalent.
• Entry level position, no experience required, customer service experience - Preferred.
• Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.
• Able to accurately understand, spell, and type words and numbers.
• Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form.
• Able to deal with problems involving several concrete variables in standardized situations.
• Active and empathetic listening skills when dealing with others in all situations.
• Able to efficiently and accurately input account data.
• Able to manage multiple tasks with great attention to detail.
• Able to meet all customer deadlines (both internal and external).
• Able to obtain and maintain state licenses as needed to access customer accounts.

Responsibilities

• Respond to incoming alarm events that involve life safety, property and environmental signals.
• Provide exceptional customer service experience and ensure accurate and efficient response and documentation.
• Handle Customer Accounts as Central Station Operator.
• Receive alarm calls dealing with life safety, property, and environment.
• Answer incoming calls in a timely manner.
• Document actions in operating software.
• Request response from public safety agencies.
• Complete outbound calls to account contact list.
• Complete Shift Duties as Assigned by CS Supervisor/Assistant Supervisor.

Benefits

• Competitive compensation with incentive eligibility.
• Medical, dental and vision coverage.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401k retirement savings plan.
• Flexible Spending Account.
• Paid time off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED