CUSTOMER SERVICE REPRESENTATIVE 2

State of Arizona • Phoenix, AZ

72d • $34,666 - $44,666

About The Position

This position provides customer service activities and support to various internal and external agencies and customers in support of ADOT and the Enterprise Agency Fleet, fleet management programs. This position regularly works outdoors with exposure to the elements.

Requirements

• Three years experience in a high volume customer service based operation providing customer support which included responding and resolving customer inquiries, complaints.
• Knowledge of vehicle and equipment fleet maintenance operations.
• Strong knowledge of customer service technique.
• General knowledge of vehicle/equipment mechanical skills.
• Fleet/Equipment Management Information Systems.
• Vehicle/equipment preventative maintenance service programs.
• General knowledge of vehicle/equipment towing operations.
• OSHA safety rules and regulations.
• State statutes and federal laws, rules and regulations as it pertains to fleet maintenance.
• Strong understanding of automotive mechanics.

Responsibilities

• Interaction and assisting customers with vehicle fleet auction program sales by telephone/email and in person.
• Interfaces with customer in the receipt of used equipment and issuance of new equipment and processes equipment transfers.
• Conducts customer service surveys and report back on deficiencies.
• Responsible for Vehicle Disposition Record (VDR) log processing and the annual inventory coordinator.
• Open and close work orders.
• Be the fleet spare key and title custodian for multiple agencies.
• Responsible for licensing, registering and titling all vehicles through the MVD 3rd Party Certification Program.
• Notarizing all titles for sold vehicles and/or equipment.
• Uses motor vehicle records to confirm previous owner information.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 5,001-10,000 employees