Customer Service Representative 2

Boise State University • Boise, ID

2d • $18 - $20

About The Position

Must have a People-First mindset during patient/client interactions while obtaining demographic and medical insurance information. Document the purpose of appointments in the electronic medical records system during the scheduling process. Must be flexible and adaptive to a busy clinic environment. This position will be scheduled to work four, ten-hour shifts per week. Department Overview: Health Services supports the educational mission of Boise State University by providing convenient, accessible and high-quality health care to the campus community. We strive to provide a wide range of comprehensive and integrated services to students, faculty, and staff on campus. Level Scope: Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet the needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Requirements

• Pleasant and positive demeanor with a commitment to exceptional customer service.
• Ability to communicate in a verbal and non-verbal manner that is friendly and welcoming.
• Professional communication skills in all platforms: phone, email, or in-person.
• Possess strong attention to detail and recall to accommodate changes to workflow, processes or technology.
• Strong ability to multitask and manage multiple priorities simultaneously.
• Knowledge of medical terminology, HIPAA privacy and security regulations, and health insurance billing practices.
• Some knowledge of: interviewing methods.
• Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Nice To Haves

• Minimum 1-2 years of experience in a health care setting.
• Associates degree or higher OR an equivalent combination of appropriate training and experience.
• One or more years of experience in a customer service setting with previous experience with a billing and/or scheduling system in a healthcare environment.

Responsibilities

• Create a positive, welcome and inviting experience for our patients.
• Adhere to scheduling rules to set appointments with appropriate provider based on symptoms and chief complaints presented by customer.
• Input accurate registration information into our Electronic Practice Management (EPM) system.
• Send internal communications in our Electronic Medical Record (EMR) system to our clinical and billing teams.
• Ensure the appropriate consent forms are on file to comply with HIPAA regulations and support clinic billing practices.
• Use a multi-line phone system to answer calls.
• Send or respond to emails in a clear and professional manner while complying with HIPAA regulations.
• Collect, maintain, and use Protected Health Information (PHI) in a HIPAA compliant manner.
• Invoice customer chargers, and collect funds for services (co-payments, co-insurance, medications, etc.).
• Invoice service charges and perform end of day activities for the daily deposit.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree