Customer Service Representative 2

Arizona Department of Administration • Phoenix, AZ

4d • $16 • Onsite

About The Position

This position is responsible for duties related to our production printing
process and agency mass mailings. This position deals with incoming data, uses
software and hardware equipment to process outgoing mail, interacts with
customers and vendors to provide information in response to inquiries about
services and mailroom functions.

Requirements

• Knowledge of mail services sufficient to determine the most effective method or process
• Basic Computer Navigation
• Basic Microsoft Office Suite; Outlook, Word, Excel and Google Suite; Gmail, Calendar
• Understand priority workloads and choose the best method practices
• Identification of applicable document types
• Office policies and procedures
• Document priorities, schedules and deadlines
• Basic English
• Basic mathematics
• Begin flexible
• Utilizing best practices when dealing with coworkers or customers
• Time management
• Utilizing View Center/Salesforce to assign and complete tasks.
• Basic critical thinking
• Utilizing a computer
• Time management
• Initiative and attention to detail
• Customer Service
• Organization and planning
• Producing high quality, nearly error-free output
• Review and interpret laws, rules, procedures and court decisions
• Strong critical thinking skills
• Skilled in researching and retrieving information
• Acquire and use the computer skills required of the position
• Manage heavy workload with high level of accuracy and production
• Learn computer systems and applications
• Work well within a diverse and inclusive office environment
• Timely process documents within established productivity standard and prioritizes work within established time frames
• Manage time effectively and meet deadlines
• Manage heavy workload with high level of accuracy and production
• Adapt to changing circumstances
• Demonstrate initiative and attention to detail
• Exercise discretion and judgment
• Work well under pressure
• Ability to perform job responsibilities incorporating lean management and principles of the Arizona Management System.

Nice To Haves

• The ideal candidate will possess basic problem-solving skills related to machine operation, demonstrate patience, and have a working knowledge of computer applications such as MS Word, Excel, and Google Sheets.

Responsibilities

• Uses Pitney Bowes command center to retrieve documents from salesforce, process documents for printing.
• Process for mailing utilizing Pitney Bowes letter insertion machine to fold documents into mail envelopes
• Requires problem solving skills to identify Pitney Bowes data error, maintain the equipment and reports problems to Management Information Services.
• Operates mail machines, such as postage meters, photocopying equipment, mail folding and insertion machines, and Fax/Scanning machines
• Monitoring basic office/personal record keeping
• Process postage meters records and request funds as needed; monitor emails and communicate daily with colleagues
• Operates mail software applications to ship mails or packages
• Use Send Pro software to process certified mail
• Delivers mail to departments or employees
• Provides customer service to department
• Deliver mail/packages externally using state vehicles
• Participate in Arizona Management System (AMS) and daily huddleboard
• Attend staff meetings, seminars, conferences and training classes as indicated

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees