CUSTOMER SERVICE REPRESENTATIVE 2

State of Arizona • Lake Havasu City, AZ

75d • $34,713

About The Position

Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact, which may involve face to face contact with irate individuals. Incumbent will be assigned to one of three shifts may be rotated, as necessary. Overnight travel may be required. Background check is required.

Requirements

• 2 or more years administrative and/or operations support experience meeting the KSAs.
• A weight master certification is preferred.

Responsibilities

• Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures.
• Resolve customer issues, problems and/or concerns.
• Provide information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.
• Provide motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.
• Issue applicable permits, routes over-dimensional loads and collects appropriate fees and taxes.
• Reconcile cash receipts and prepares daily deposits.
• Identify when enforcement actions are required and refer the problem to an enforcement officer or supervisor.
• Examine motor carrier vehicle registrations and related documents to determine authenticity.
• Prepare appropriate reports per agency and ECD requirements.
• Communicate pertinent motor carrier size/weight, permit and other related information through electronic, written or oral means.
• Attend various meetings, conferences and training sessions.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 5,001-10,000 employees