Customer Service Representative (20 hours per week)

Mechanics Bank • CA

118d • $20 - $23

About The Position

Mechanics Bank is currently searching for a part time Customer Service Representative to join our team at our Yuba City Branch. The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations. Works with leadership team to achieve personal goals in the areas of deposit growth, business relationship growth, consumer relationship growth and operational soundness.

Requirements

• High School Degree or GED required.
• Minimum of 1 year cash handling experience required in a customer facing role or experience in a banking environment with basic knowledge of bank deposit products and services required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently, make decisions using available information and collaborate effectively as a team member.
• Basic knowledge of Bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.

Responsibilities

• Perform routine teller transactions working directly with clients.
• Accept, verify, and process basic to more complex customer transactions according to established procedures and security guidelines.
• Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
• Work quickly to service customers waiting in line, while maintaining close attention to detail and compliance with all policies, procedures and regulatory guidelines.
• Maintain and balance a cash supply for transactions performed.
• Adhere to all cash handling policies and procedures and balance cash at the end of each shift.
• Provide exemplary customer service and represent the Bank and its products and services with pride and enthusiasm.
• Identify customer needs, provide information on products and services, and build awareness of new products and services.
• Review customer transactions for red flags and fraudulent items, and maintain awareness of current criminal scams used against banking customers.
• Refer customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
• Assist customers with account reconcilement, copies of statements and checks, check orders, account closure, and safe deposit box entrances.
• Gather data and process various reports and forms to ensure compliance with Bank policies and procedures.

Benefits

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED