Customer Service Representative 1

Liberty • Town of Hempstead, NY

116d

About The Position

Customer Service Representative will be responsible for providing prompt, accurate, professional in-person, electronic and telephone service to internal and external customers. Support other departments as needed.

Requirements

• High School Diploma or GED required; Associate Degree preferred.
• 2-year experience working in a customer service environment handling incoming/outgoing calls required.
• Knowledge of computer systems and Microsoft Office (Excel & Word) required.
• Experience with accounting or billing software a plus.
• Must be available during emergencies and be flexible with working longer shifts and additional hours required.
• Demonstrate ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations.
• Excellent written and verbal communication skills required.
• Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
• Experience with use of cash register, receiving and posting payments.
• Ability to perform math calculations (add, subtract, estimate).
• Valid driver’s license is required.

Nice To Haves

• Speaking French is considered an asset.
• Experience with electronic data storage processes, ability to organize, plan and simplify business-filing systems preferred.

Responsibilities

• Respond to all incoming customer inquiries including but not limited to emergency calls, service connects, disconnects, new service installations, rate, billing and payment inquiries, water quality complaints, inquiries, resolving high bill complaints, identifying complex meter and billing situations, negotiating and establishing payment arrangements.
• Provide information on products and programs offered by the Company and generate referrals to the appropriate departments.
• Promote low-income programs and water efficiency programs.
• Process payments and communicate with customers electronically and/or via outgoing calls and in person.
• Perform back office, walk-in and cashiering responsibilities as assigned.
• Liaison between customer, field personnel and office staff.
• Respond to emergency call out and extended work hours when company emergencies occur.
• Ensure all working practices are compliant with Liberty Utilities’ policies, procedures, and NY PSC regulatory rules.

Benefits

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED