Customer Service Representative 1

GPM Investments • Fredericksburg, VA

5h • $18

About The Position

Overview Provide product service and information, primarily via telephone, email; resolving product, billing, transaction, and service issues. Pay: $18.00/hour Responsibilities Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels. High level of attention to detail needed. Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business. Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution. Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer. Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. Obtain and process customer payments as needed. Performs additional duties as needed.

Requirements

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Systems Knowledge
• Basic Office Equipment and Microsoft Office Product Knowledge.
• Minimum 1-2 years Customer Service Experience, taking inbound calls.
• High school diploma or equivalent.

Nice To Haves

• Bi-lingual (Spanish) is a plus

Responsibilities

• Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels.
• Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business.
• Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution.
• Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer.
• Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase.
• Transfer to the Credit/Receivables department based on established guidelines.
• Obtain and process customer payments as needed.
• Performs additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees