CUSTOMER SERVICE REPRESENTATIVE 1

COOPERATIVE RESPONSE CENTER INC•Austin, MN

12h•$17 - $24

About The Position

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business. At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

Requirements

Ability to read, analyze and interpret instructions
Excellent communication skills
Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
Ability to maintain confidentiality
Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
Ability to thrive in our fast-paced, customer-focused environment
Ability to be flexible and receptive to change
1 or more years of Customer Service experience required
Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.

Nice To Haves

Experience in a Call Center setting preferred
High School Diploma or equivalent preferred

Responsibilities

Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
Maintain a high level of service and meets performance targets.
Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Benefits

Paid Time Off (PTO)
Community Volunteer Time Off
6 Paid Holidays
School Conference/Activity Leave
Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.
401K with generous company match.
Tuition reimbursement
Regular recognition events to celebrate and thank our employees
Opportunities for Advancement
Free alarm monitoring for medical, environmental, and security alarm systems
Supportive and inclusive work culture
Incentive bonuses