Customer Service Representative 1

GPM Investments • Fredericksburg, VA

5h • $17

About The Position

Overview Serves customers by providing product and service information, prim arily via telephone, email ; resolving product, billing, transaction and service issues. Pay: $16.50/hour

Requirements

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Systems Knowledge
• 5 Basic Office Equipment and Microsoft Office Product Knowledge.
• Minimum 1-2 years Customer Service Experience, taking inbound calls.
• High school diploma or equivalent.

Nice To Haves

• Bi-lingual (Spanish) is a plus

Responsibilities

• Answers inbound calls, in a courteous and professional manner within the parameters of the gu idelines established in order to meet or exceed the overall department goals of service levels.
• High level of attention to detail needed Liste ns to the caller’s needs and respond as needed , using empathy, concern and appreciation for their business.
• Resolves product or service problems by clarifying the customer's issue/need ; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.
• Maintains customer records by updating account information and recording all interactions with the caller , in the appropriate system, in order to document the history of communication with the customer.
• Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase.
• Transfer to the Credit/Receivables department based on established guidelines.
• Obtain and process customer payments as needed.
• Performs additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED