Customer Service Representative $17 hourly

Raymour & Flanigan Furniture • Royersford, PA

75d

About The Position

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment.

Requirements

• Strong communication skills
• Problem-solving abilities
• Experience in customer service or call center environments
• Ability to multitask and manage time effectively
• Active listening and empathy towards customers
• Familiarity with CRM systems

Responsibilities

• Handle customer inquiries and provide support
• Resolve customer complaints and issues
• Process orders and manage service inquiries
• Utilize ticketing systems for tracking customer interactions
• Provide product knowledge and assistance
• Manage escalations and ensure service excellence
• Support customers via chat and email
• Gather customer feedback and improve service quality

What This Job Offers

• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Number of Employees: 5,001-10,000 employees