Customer Service Representative $17 hourly

Raymour & Flanigan Furniture and Mattresses • Manchester, CT

110d

About The Position

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Requirements

• Effective communication, interpersonal and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills.
• Flexibility to work various shifts.

Responsibilities

• Provide genuine, friendly, personable and professional service.
• Communicate effectively, both in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to advocate for every customer's concerns and requests.
• Work a retail schedule that includes days, nights, weekends, holidays, and events.

Benefits

• Health benefits
• 401k with company match
• Profit sharing
• Cross training
• Annual breakfast prepared by owners

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees