Customer Service Representativ

Master Electronics • Phoenix, AZ

9d • $20 - $22

About The Position

Join our Phoenix, Arizona team as a Customer Service Representative at Master Electronics! We're looking for someone who can handle client questions and requests like a breeze, whether it’s by phone or digital chat. You’ll be the go-to person for assisting with orders, status updates, quotes, and making sure every step of the customer journey is smooth and easy. Collaboration with internal teams is key to keeping answers clear, setting the right expectations, and ensuring customers leave with a great impression of Master Electronics.
Pay Range: $20-$22/ Hourly

If you’re customer-focused, proactive, and ready to make a difference, this role is calling your name!

Requirements

• Customer-focused with a desire to help others and aligned with our mission to “use our collective superpowers to do significant good.”
• Excellent verbal and written communication skills for clear, professional, and positive interactions
• Experienced with SaaS ticketing systems and desktop tools like Microsoft Office and Outlook
• Skilled at managing customer expectations, timelines, and service levels to ensure satisfaction
• Strong problem-solving abilities with a focus on identifying root causes
• Positive, collaborative team player who learns quickly, takes initiative, and contributes to a motivating work environment

Responsibilities

• Answer inbound calls and digital tickets, assisting clients with orders, updates, and quotes
• Team up with our internal crew to deliver consistent, reliable responses
• Keep track of client requests to ensure smooth and timely follow-ups
• Deliver top-notch service that makes clients feel valued, building loyalty for our brand
• Set clear, realistic expectations for customers, so they feel informed and empowered
• Troubleshoot, resolve disputes, and dig deep into root causes
• Report and address any customer pain points to restore confidence and keep things moving smoothly
• Gather and share feedback on the website to help make things better for everyone

Benefits

• Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy
• Secure Your Future: 401(k) match program where you are vested from day-one
• Invest in Your Education: Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives: Access to Perspectives, Healthcare Advocate, Working Advantage Discount Program, and more
• Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees