Customer Service Rep

About the position

This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote, and order entry, returns and credit requests.

Responsibilities

• Performs contract review on incoming orders, including shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer's request.
• Adhere to company and departmental policies with regards to attendance, daily schedules, and call handling expectations.
• May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance.
• Prepares Special Order Checklists as necessary. Sales Order changes are made, and appropriate individuals are notified in accordance with company policy and customer requests.
• Contributes towards a positive work environment, is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions.
• Positively embraces and drives change.
• Follows up on expedites provided by customer care team.
• Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
• Participates in project teams as assigned.
• Develops, demonstrates, and maintains a basic working knowledge of Garlock products, services, and company policies. Shows a desire and motivation for growth and learning.
• May be required to edit and correct orders received.
• Required to understand shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer's request.

Requirements

• Associates Degree in Business or equivalent experience
• Professional verbal and written communication and listening skills
• Comfortable working with computers using a variety of applications in a windows environment.
• Ability to perform multiple functions in a fast-paced working environment.
• Analytical and problem-solving abilities.
• Flexibility in work schedule.
• Basic organizational skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Other supplemental insurance options