Customer Service Rep
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About The Position
As a Customer Service Representative at Lincare Inc., you will play a crucial role in facilitating patient care by working directly with medical professionals and physicians. Your primary responsibility will be to advocate for chronic patients, ensuring that their needs are met in a timely and efficient manner. This position is designed for individuals who thrive in a rewarding environment that fosters success and promotes from within. You will be expected to provide outcome-based solutions for our physician referral sources and existing patient population, ensuring that all interactions are focused on delivering the best possible service to our patients and healthcare partners. In this role, you will submit new orders and monitor their completion from initiation to setup, collaborating closely with the clinical, sales, and service departments. You will also prepare and analyze the billing and setup paperwork for patient services, ensuring accuracy and compliance with all relevant regulations. Your ability to troubleshoot issues and identify solutions will be essential as you work with existing patients to resolve any concerns they may have. Additionally, you will recommend potential products or services to management by collecting patient information and analyzing customer needs, contributing to the overall improvement of our service offerings. Training new customer service and sales personnel will also be part of your responsibilities, allowing you to share your knowledge and expertise with others in the organization. This position requires a proactive approach and a commitment to excellence in customer service, making it an ideal opportunity for individuals looking to make a meaningful impact in the healthcare industry.
