This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: * Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services * Documents calls in computerized record keeping system * Enters customer orders in computerized system * Verifies and updates demographic information such as address and telephone number in computerized records Qualifications * Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology * Effectively communicate with coworkers and patients alike * help with the training of employees * calculate figures and amounts in reference to frequency and doses dispensed * apply common sense understanding to carry out oral and written instructions Education & Experience: * High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training * Computer entry Required * Must meet any licensing requirements necessary for specific location Physical Demands: This employee must occasionally lift and/or move up to 25 pounds.
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Number of Employees
5,001-10,000 employees