Customer Service Rep

UPS • Philadelphia, PA

395d • $31,200 - $37,440

About The Position

The Customer Service Representative at The UPS Store is responsible for delivering exceptional customer service to retail customers by processing packages for shipment and operating various office equipment. The role requires a friendly demeanor, strong communication skills, and the ability to learn quickly about the store's products and services.

Requirements

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

Nice To Haves

• Previous retail sales experience
• Friendly and genuinely helpful demeanor
• Professional appearance

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED