Customer Service Rep

Cai • Trenton, NJ

383d

About The Position

The Customer Service Representative role at CAI is designed for individuals who are motivated to provide exceptional support to healthcare providers. This position serves as the first point of contact for inquiries related to behavioral and physical health services, ensuring timely and professional responses. The role is a 3-month contract and is fully remote, specifically for candidates residing in North Carolina.

Requirements

• High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred.
• Experience in customer service, ideally in a healthcare setting.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations with patience and professionalism.
• Proficiency with computers and typical office software.
• Knowledge of healthcare systems and terminology is a plus.
• Flexibility to work holidays and extended hours as required by the Department.

Responsibilities

• Respond to provider questions, emails, and calls in a timely and professional manner.
• Assist with navigating and resolving a variety of issues, including claims and continuity of care.
• Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties.
• Manage a high volume of inbound and outbound calls with efficiency and courtesy.
• Maintain detailed records of interactions, transactions, and comments.
• Collaborate with Provider Relations and Contracts teams to ensure seamless service.
• Contribute to team efforts by accomplishing related results as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Chemical Manufacturing
• Education Level: High school or GED