customer service rep

Randstad • Smyrna, TN

395d • $34,320 - $36,400

About The Position

The Customer Service Representative role at Randstad US in Smyrna, Tennessee, is focused on providing exceptional customer service in a banking environment. The position involves assisting customers with financial transactions and ensuring a positive experience. This is a temp-to-perm opportunity, ideal for candidates with a background in customer service and finance.

Requirements

• At least one year of experience providing face-to-face customer service
• Experience in cash handling and balancing a cash drawer
• Banking or finance industry experience is required
• Ability to use a 10-key by touch is desired but not required

Nice To Haves

• Experience with Microsoft Office
• Telephone etiquette
• Troubleshooting skills

Responsibilities

• Process financial transactions including deposits, withdrawals, and loan payments; transfer funds between accounts
• Troubleshoot mobile banking problems
• Assist with member loan applications
• Balance cash and checks daily
• Cross-sell banking services to customers and sell money orders
• Provide prompt, accurate, and friendly customer service both on the phone and in person

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED