Customer Service Rep (01448) 716 E. Broadway

Domino's•Louisville, KY

About The Position

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

Requirements

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Active listening skills and the ability to empathize with customers
Patience and the ability to remain calm in challenging situations
Efficient time management and multitasking capabilities
Proficiency in basic computer skills and customer service software
High school diploma or equivalent
Previous customer service experience preferred
Ability to work in a fast-paced, dynamic environment
Team player with a positive attitude and willingness to learn

Nice To Haves

Customer service certifications are a plus

Responsibilities

Answer incoming customer calls, emails, and chat messages promptly and professionally
Resolve customer inquiries, complaints, and issues with patience and a positive attitude
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update account information in our customer service software
Identify and escalate complex issues to appropriate team members or supervisors
Provide personalized solutions to meet individual customer needs
Contribute to a supportive team environment and assist colleagues when needed