Customer Service Rep (7306)
About The Position
Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day! Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?" Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills Master the art of order juggling – process, return, exchange, repeat! Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management) Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers Help craft the ultimate customer service playbook by contributing your genius ideas Smash those performance goals like a boss and keep our quality standards flying high
Requirements
- Jedi-level communication skills, both in speaking and writing
- People skills that would make even Ryan Reynolds jealous
- Problem-solving abilities that would impress Einstein
- Tech-savvy enough to make Iron Man proud
- CRM software experience that would make you the Yoda of customer data management
- Multitasking skills that would put an octopus to shame
- Math skills sharp enough to calculate the odds of successfully navigating an asteroid field
- Zen master-level calm under pressure
- Eagle-eye attention to detail
- Team player vibes mixed with lone wolf independence
- Flexibility that would make a yoga instructor envious
- High school diploma or equivalent
Nice To Haves
- Previous customer service experience
Responsibilities
- Decoding inquiries and providing information
- Complaint resolution
- Order processing (process, return, exchange)
- Connecting customer needs with the appropriate department
- Providing product knowledge
- Documenting customer interactions in the CRM system
- Identifying issues and escalating when necessary
- Participating in team meetings and training sessions
- Contributing ideas to improve customer service
- Meeting performance goals and maintaining quality standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
