Customer Service Rep
About The Position
Customer Service Representative M-F 8:00am - 4:30pm What You’ll Do Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc. Follows up on inquiries by checking computer programs for delivery information. Works closely with shipping and traffic departments regarding delivery status. Checks with credit department concerning credit status of retailers upon receipt of rush orders. Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments. Prepares paperwork for accounting department for credits and debits. Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued. Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world-class safety organization.
Requirements
- Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
- Be an active participant in contributing to a successful safety culture in the facility.
- Minimum high school diploma required. Some college education is preferred.
- Minimum of 2 years customer service experience.
- Excellent phone skills including professional phone presence.
- Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
- Excellent computer skills.
- Ability to work in warehouse environment when researching discrepancies.
Nice To Haves
- Prefer experience with SAP, AS400, Microsoft Word and Excel.
Responsibilities
- Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
- Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
- Follows up on inquiries by checking computer programs for delivery information.
- Works closely with shipping and traffic departments regarding delivery status.
- Checks with credit department concerning credit status of retailers upon receipt of rush orders.
- Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
- Prepares paperwork for accounting department for credits and debits.
- Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.
- promoting and maintaining a safe, healthy and injury-free environment for all team members
Benefits
- Weekly Pay
- Paid Time Off Programs (incl. vacation, paid sick time, holiday pay).
- Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire.
- Paid sick time in accordance with applicable state law.
- You will receive up to 9 holidays per year, depending on the month of hire.
- Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
- Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
- Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
- Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
- Long-term Career Opportunities
- Tuition Reimbursement Program
- Employee Recognition Program
- Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
- Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
- Adoption cost reimbursement
- Identity theft protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
