Customer Service Rep (BG)-USA

Cryoport Systems, LLC.•Ball Ground, GA

67d

About The Position

This position is responsible for acting as a liaison between customers and MVE. Provide superior support and service to external and internal customers through accurate processing of orders, responding to product and service inquiries, requests and/or problems through comprehensive information gathering, excellent communication skills and inter-departmental relationships.

Requirements

High School Diploma or equivalent
Some college or CPE certifications are preferred Minimum of 5 years' experience working in a customer service-related position in a fast-paced environment such as phone support, retail sales, banking or hospitality industry.
Must be proficient with MS Windows applications: Excel, Word and Outlook.
Communication Skills: Active Listening Pleasant speaking voice Proficient typing, spelling and grammar Friendly yet professional manner
Must be exceedingly customer focused. Providing the best customer experience promotes loyalty in return.
Must be a team player capable of assisting in non-job-related specific processes and activities as required.
Possess organizational and prioritization skills with an excellent attention to detail
Able to understand and comply with established company policies and procedures
Exhibit a passion for the company's Essence, Global Imperatives, Corporate Direction
Desire to own decision and take responsibility for outcomes
Have the ability to multi-task
Ability to deal patiently with problems and complaints
Must have strong self-motivation and the ability to work independently within specific time constraints
Must have technical capacity to quickly understand needs of customers
Must have excellent documentation skills
Ability to maintain the required confidentiality
Must exhibit patience when dealing with problems and complaints
Possess the willingness to continually embrace personal and professional development.
Passion for, and alignment with, MVE's mission
An individual who brings strong core values, quality, ethics, and integrity
A team player who embraces and champions the culture of collaboration and accountability
Strong work ethic and ability to deliver results and meet commitments in a dynamic environment
Exceptional and dynamic communication skills with the ability to inspire and influence others
An individual who works efficiently, effectively prioritizes and drives towards our corporate goals
Exceptional organizational and planning skills, strong analytical abilities, and process orientation

Nice To Haves

Experience with order processing software a plus.
Knowledge of JDE a plus
Knowledge of Spanish a plus

Responsibilities

Field incoming communications received via phone, email or fax.
Identify and assess customer's needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods, tools.
Process and manage customer orders from receipt to close.
Inform customers of deals and promotions as identified by Sales Management.
Document, investigate and resolve customer complaints.
Complete and/or gather customer account documentation as required.
Qualify and authorize returns of goods.
Verify and/or maintain business systems information related to customers.
Keep records of all communications.
Manage changes in policies as they pertain to customers.
Work with customer service management to ensure exceptional customer experiences.
Contribute to team efforts by accomplishing related tasks as needed.
Meet performance and development goals as assigned.
Read from scripts and departmental work instructions.
Attend educational training sessions to improve knowledge and performance level.
Other duties and responsibilities as assigned by management.