Customer Service Rep

Scherer Electric • Hamburg, NY

35d • $18 - $23

About The Position

Scherer Electric is looking for a full-time Customer Service Representative who's ready to break the mold. Based in Hamburg, NY, we're a family-owned company looking for a driven individual to join our team. Earn competitive pay of $18 - $23/hour and our generous benefits package ! This includes: Health insurance Paid time off (PTO) A 401(k) Full uniforms Paid holidays and holiday bonuses Special parking House cleaning Employee appreciation days and trips Brand new trucks If you're looking for stability, respect, and a place where you matter, you'll want to keep reading.
As a Customer Service Rep, you'll manage calls and requests in an environment free from chaos, using clean systems and the best tools. Each day, you will communicate directly with customers, handle scheduling and service requests, and ensure the workflow runs smoothly for both clients and electricians. You'll work closely with owners who know your name and care about your future, while also having opportunities to sharpen your skills and grow professionally-not just sit through meetings. Here, you will be part of a company that values professionalism, efficiency, and leadership, as much as it values profitability.
Scherer Electric was founded in 1995 with the goal of creating a quality electrical services company for homeowners in the greater Buffalo area. Throughout the past two decades in business, we've cultivated our craft to flawlessly meet the needs of our customers. Our high-quality service has been recognized many times and is displayed by our impressive list of accolades which includes the Hamburg Chamber of Commerce Leadership Award in 2007, BBB Torch Award for marketplace excellence in 2008, the Home Services Hall of Fame for market dominance and service company of the year in 2010, and the Eaton Contractor 10 Year Award in 2019. Because we couldn't succeed without our exceptional employees, we offer awesome benefits and perks to show them our appreciation! We also believe that cultivating an atmosphere of growth is the best way for our technicians to succeed and enjoy the work they do. We're proud to be the best and recognize that we owe it to our incredible team!

Requirements

• Organization skills, clear communication skills, and professionalism
• Passion for helping customers and doing things by the book
• Ability to thrive structured environment with clean systems
• Strong work ethic
• Ability to work independently without constant supervision
• Positive attitude and ability to avoid workplace drama

Responsibilities

• Manage calls and requests
• Communicate directly with customers
• Handle scheduling and service requests
• Ensure the workflow runs smoothly for both clients and electricians

Benefits

• Health insurance
• Paid time off (PTO)
• A 401(k)
• Full uniforms
• Paid holidays and holiday bonuses
• Special parking
• House cleaning
• Employee appreciation days and trips
• Brand new trucks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed