Customer Service Rep (4126)

Domino's Franchise • Snellville, GA

1d

About The Position

We're looking for a friendly and empathetic Customer Service Representative to join our team in Snellville, United States. As a key member of our customer support team, you'll be the first point of contact for our valued customers, providing exceptional service and support. Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer issues and complaints with patience and empathy Process orders, refunds, and exchanges accurately and efficiently Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to ensure customer satisfaction Document customer interactions and update customer records in our CRM system Identify and escalate complex issues to appropriate team members or management Provide feedback and suggestions for improving customer service processes Meet or exceed performance metrics and quality standards

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills, including typing and data entry
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays, as needed
• Depth perception
• Ability to differentiate between hot and cold surfaces
• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Nice To Haves

• Experience with customer service software (CRM) preferred
• Previous customer service experience preferred

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our CRM system
• Identify and escalate complex issues to appropriate team members or management
• Provide feedback and suggestions for improving customer service processes
• Meet or exceed performance metrics and quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED